Mode of access: World Wide Web.

System requirements: Adobe Acrobat Reader.

Part of: Synthesis digital library of engineering and computer science.

Includes bibliographical references (pages 167-191).

1. Introduction to mobile user research -- 1.1 User study basics -- 1.1.1 User study methods -- 1.1.2 Data analysis -- 1.1.3 Recruiting participants -- 1.1.4 Participant incentives -- 1.1.5 Field study logistics -- 1.1.6 Ethics, consent, and review -- 1.1.7 Pilot and review everything --

2. Sensor and usage data -- 2.1 Data types -- 2.2 General uses of these data -- 2.2.1 Understanding overall device use -- 2.3 Factors to take into account when selecting data sources -- 2.3.1 Practical suggestions -- 2.4 Conclusion --

3. Observations in the field and in the lab -- 3.1 Introduction -- 3.2 Exploratory field studies -- 3.2.1 Field study tips -- 3.2.2 Examples of generative field studies -- 3.3 Evaluative field studies -- 3.3.1 Preparing for an evaluative field study -- 3.3.2 Wizard of Oz methods -- 3.4 Lab usability studies -- 3.4.1 Limitations -- 3.4.2 Lab usability study tips -- 3.5 Summary --

4. Diary studies and experience sampling -- 4.1 Introduction -- 4.2 Diary studies -- 4.2.1 Basic method -- 4.2.2 Variations -- 4.2.3 Limitations -- 4.2.4 Case studies -- 4.3 The experience sampling method -- 4.3.1 History -- 4.3.2 Basic method -- 4.3.3 Limitations -- 4.3.4 Case studies -- 4.4 Summary --

5. Answering "did it work?": a primer to experimental designs to test for change -- 5.1 Establishing cause and effect: science 101 -- 5.2 Primer of experimental designs -- 5.2.1 Within-person quasi-experimental designs -- 5.2.2 Between-person quasi-experimental designs -- 5.2.3 Between-person experimental designs -- 5.2.4 Within-person experimental designs -- 5.2.5 Other designs -- 5.2.6 General words of caution -- 5.3 Summary --

6. Using theory in mobile user research -- 6.1 Introduction -- 6.2 Defining terms -- 6.3 Uses of behavioral theory -- 6.3.1 Understanding the target problem: designing ways to observe, measure, and study -- 6.3.2 Defining a target user and audience -- 6.3.3 Defining the design of a technical system -- 6.4 Selecting the "right" theory(ies) -- 6.4.1 Using a familiar theory -- 6.4.2 Utilizing user insights and previous research -- 6.4.3 Meta-model followed by conceptual frameworks -- 6.5 Judging the quality of a theory -- 6.6 A few theories to get started -- 6.7 An illustrative case study: the Miles study -- 6.8 Summary --

7. Big challenges and open questions -- 7.1 Diary studies and experience sampling -- 7.1.1 Triangulating data -- 7.1.2 Evaluating new experience sampling techniques -- 7.1.3 From sensors to usable information -- 7.1.4 From "on average" to usable evidence -- 7.1.5 Empowering end-users in personalization of mobile experiences -- 7.1.6 From theories to computational models -- 7.2 Summary -- References -- Author biographies.

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This book will give you a practical overview of several methods and approaches for designing mobile technologies and conducting mobile user research, including how to understand behavior and evaluate how such technologies are being (or may be) used out in the world. Each chapter includes case studies from our own work and highlights advantages, limitations, and very practical steps that should be taken to increase the validity of the studies you conduct and the data you collect. This book is intended as a practical guide for conducting mobile research focused on the user and their experience. We hope that the depth and breadth of case studies presented, as well as specific best practices, will help you to design the best technologies possible and choose appropriate methods to gather ethical, reliable, and generalizable data to explore the use of mobile technologies out in the world.

Also available in print.

Title from PDF title page (viewed on May 16, 2017).